Lasership customer service agent called me back about an hour before they claimed to deliver my package and he said he sees my instructions and he assured me that I would get my package today. I gave instructions on Ontrac's site which is a part of Lasership for them to please call me when they are ready to deliver my order because the intercoms are broken at my apartment building and only USPS has a key and they always leave my items securely inside on the first floor,and I have had items stolen left outside by Fedex,UPS etc. My shirt from Fashion Nova was originally supposed to be delivered on July 6, but I checked on this site early on Sunday July 2, and it now said that it was going to be delivered this day, it said it was out for delivery but a few hours later it said that they attempted to deliver it but couldn't because of security and signature reasons. I also sent the BBB a complaint letter.So far I haven't heard back from them. The BBB website shows 425 of the complaints were closed in the last twelve months.“I wrote this to be posted on the Better Business Bureau's site with 1000's of other bad reviews from customers who had similar or same kinds of bad experiences with Lasership and I just sent it to my state attorney general too. The Better Business Bureau has received more than 770 complaints about LaserShip in the last three years.īBB spokesperson Kelcey Coleman said they’ve received “397 complaints this year, however, they have worked to resolve/answer them.” I reached out to LaserShip to find out what happened.Īfter leaving several voicemail messages, I finally reached a live person and asked for media relations.Īfter an hour-and-25 minute on hold, I finally hung up. She no longer plans to shop at Nordstrom because of this issue. “They were like, ‘Yes, the package was marked as lost, and a refund has already been issued.’ And then I was like, ‘I don’t want a refund I want my package.’ And they were like, ‘There’s nothing we can do. So, she called Nordstrom Customer Service. On September 3, she received a shipping confirmation from LaserShip.īut she looked everywhere and couldn’t find the package. In September, Saini ordered a dress from Nordstrom for a special occasion. Kiran Saini, a digital producer here at WXYZ had an even worse experience. “I feel like I wouldn’t have gotten my package if I hadn’t called and pushed,” she said. She finally received her package on the third day after she started calling. She made four phone calls over three days to LaserShip’s local office, but she got no answers.
The next day Stribling received a second tracking notification identical to the first.
#1ls72294104810028611 lasership tracking driver#
Stribling called LaserShip’s office in Taylor, and the representative did not know why the driver was trying to deliver to a business. The tracking was from a “last-mile delivery” company called LaserShip. Well, I thought, this is my home address - not a business,” said Stribling.
“I got tracking information on November 29 that said they had tried to deliver my package, but they said my business was closed. On Black Friday, Cindy Stribling of Fraser ordered liquid hand soap from Bath and Body Works online. But this year, I’m also hearing complaints about a “last-mile delivery” company charged with dropping off those packages. (WXYZ) - In recent years during the holidays, we report on the rise in so-called porch pirates who steal your packages right from your doorstep.
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